I did the 14 day trial. 1 day in the up load was so painful slow I upgraded the account and then after 2 days straight of uploading I was only 4 gig's in. I made sure the computer wasn't going to sleep... I emailed a request to cancel the service and that started a lot of 1/2 price offers and questions about how I was performing the backups. I also was told to spend $15 to speed up the service. I had to sen 6 emails that were very BLUNT asking for the service to be canceled. On the 5th email I actually asked "can you read" for them to carefully read the email that was asking them to cancel the service. I just called them, a month later to confirm the account has been canceled, and to NO surprise the account is still active. I had them cancel once again. There is a $14 processing fee. I asked for a supervisor and was disconnected and had to call back and surprisingly got the same person. I then was told there are no supervisors available. I had them take my number and asked for a supervisor to call me. We will see???
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