My husband and I had been in a tight spot and being able to have a card to have his VA benefits deposited to was wonderful. But, within a month of having the card there were problems. Every time I would call the service technicians did all they could to avoid helping me while saying things like"I can understand your frustration" and "I wish there was something I could do." They also would pretend to call up the account's records but I know they did not because they would insist on speaking with my husband for permission to talk to me, when we opened the account we made sure that on record was his permission for me to handle any issue with the account. The most recent problem was an unauthorized debit, I called 6 different times, emailed documentation and still got those rehersed answers. And each and every time they would ask for my husband's permission until I would point out I had permission on the records right in front of them. When I became extremely frustrated and angry I asked to speak to a supervisor. They said sure, put me on hold and after about 10 minutes the line hung up. This happened three times, the final person I spoke to said there were no supervisors in at that time. When I started to ask why they had pretended to transfer me the previous times she said "Oh! Let me transfer you now!" and once again the line went dead. Still looking for even one answer to the 6 emails I've sent.
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