Saturday, September 28th, around 11:30pm, I placed an order for two guns from "Buds." Within an hour or two, I realized I'd selected a CZ 550 with the European-style stock, but had meant to buy the American-style stock. In good faith, I sent an email immediately to "Buds" to explain my mistake and get it corrected. Seemed simple, right? Not even close.
On Oct. 2nd I got an email back from someone at "Buds" telling me they'd be charging a 10% cancellation fee (around $100) if I chose to have them make what amounted to a basic change. So - an order is placed, within an hour or two a change is requested, and an email comes back saying "Buds" wants more money.
I emailed them back and was told the guns hadn't actually shipped yet, because it takes 5 days for the funds to post on their end, even though the money had already been taken off my card. Ridiculous. So it seems my only option, since "Buds" won't do the right thing, is to let them ship both guns and then decline the one I don't want. Apparently that's "Buds" policy - if you decline an item, they'll take it back and refund your money. How ridiculous is that? They'd rather lose money buying back a gun and having it shipped back to themselves than just provide customer service.
Sad, and pretty un-American.
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