Dear Nuwave, I am very disappointed in the way you have handled my requests. I ordered the promotion several months ago and all I received as of last Saturday is the Nuwave cooktop and the grill I ordered with it. Last Saturday I did receive the extra cooktop that I paid $39.95 to receive. I understand the extra S&H but was told it would be shipped in two different shippings. I have called no less than 12 times and have not yet heard back from the company. I bought the promotion that was buy one and get one free. I was to receive the cooktop 3 1/2 quart stainless steel pot with glass lid, a stainless steel steamer basket, a perfect green cookware set of 10 1/2" and a 9" sauce pan and the omelet pan, 9 pc fondue kit. I don't really care about the fondue kit but would like the to have the rest of my stuff. One of the sets were to be a wedding present to my niece so I gave them my cook top hoping the other would come soon. When I ordered the items I was told it would all be together and the other set would be together. I knew it would be two seperate orders but now I have paid for three orders and have not received all my stuff. My name is David Kirk [email protected] 417-256-5079. Customer no. 45953 * sales ID / JN1 * reference # 11439863 * Source / PN15-03 I have called the number they gave me 855-742-2665 and it goes to extension 6775 and I leave a message and they say they will get back to me ASAP. That has been after 12 phone calls and several weeks. Can you please help me. I have the cook tops and my grill top. I need two of each of the before mentioned. I feel I have paid enough on shipping for the two seperate shippings. Please let me know what else I can do. Looking forward to hearing from you all.
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