I ordered the most expensive package that came with a DVR and On Demand movies plus up to 4 hd receivers. I got 1 hd reciever and 1 regular receiver. I told the installer it was wrong and they said no problem call the office and they can fix it. I called the next day and am now being told after many phone calls that I am locked in to a 2 year contract and will have to pay several $100 dollars to get a dvr and on demand. My initial sales person barely spoke english and had a very thick accent I kept asking her questions but she could only refer me to the package online. I warok in the apartment business and I must say this has been the WORST customer service experience I have ever had.
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