I called my bank's tollfree number because I was expecting a deposit into my checking account with the anticipation of taking care of financial matters, mainly of a medical nature. My bank's automated system indicated that my checking account's balance was in a negative dollar amount and that I had incurred an overdraft fee ($37.00), as well. The automated system also pointed out that a debit in Check form had taken place against my account for $30.00. I immediately transferred myself over to a live bank representative to inquire about this mysterious and very upsetting matter. The bank representative confirmed these strange activities towards my account, provided me with the name of the company involved and their phone number in order for me to call this company to fix this error. I had to call this company about six times this day until a representative finally answered their phone. I explained to the representative that someone did business with their company and had a check submitted to them, but it was not me. The representative asked me a few questions and eventually realized that I was not the person who had this electronic check submitted to their company (I think on August 13th). The representative told me the $30.00 would be sent back to my bank, I thought this day, because she said she was not sure how long it would take to post at my bank. I called this company back the next day, August 17th to follow-up and was told I have to wait for nearly a month before receiving my $30.00 back and so I asked for a supervisor. I was transferred to a manager named Ben who told me he would have the money back to me by the following week on Monday and no later than Tuesday the 21st. I waited, but the $30.00 did not arrive. I called early evening Tuesday to inquire about the transaction for Tuesday and they had no record of such transaction. I asked to speak to the Manager named Ben, but instead I was transferred to a Supervisor named Travis who told me there was no information regarding me receiving $30.00 and that he would take care of this matter and have my money sent back to my checking account by the end of this same particular week. I waited up to Friday on the 24th and again the $30.00 did not appear into my checking account. I called early evening this same day and discovered again that there was no record of such transaction for $30.00 to be sent to my checking account on the 24th. A Supervisor named Mr Williams or Watkins told me that I would definitely receive my $30.00 back into my checking account the following week, on Wednesday the 29th. Today is Wednesday the 29th and there is no *Pending* transaction from this company for a $30.00 deposit into my checking account. I do not trust this company and really haven't since they first became insincere with me. I still owe my bank the overdraft fee until Palm Loan Advances reverse their fraudulent $30.00 debit against my checking account. I have been delayed in taking care of a very important financial health matter for a week and a half and have suffered health-wise as a result. I have expressed these sudden difficulties to Supervisors at this company, but they continue to string me along with untruths. I am on Social Security Disability and cannot afford having people take money from me like this and then not expedite my money back to me under criminal circumstances. Please tell Palm Loan Advances to give me my money back now.
Sincerely, Patricia Franklin.
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