My husband ordered the precision induction cooktop with the free offers and on top of that, he ordered the accessories too. What they failed to highlight in their commercials and website is that we had to purchase their pots and pans too in order for the cooktop to work like it does in the commercial. Imagine our surprise when we tried to use it, it doesn't get hot even with the stainless steel and cast iron cookwares my husband have. He is a chef so he has a lot of different kinds and we tried ALL of it and NONE of them works with the cooktop.in our frustration, we are returning the cooktop refusing to buy the overpriced pot and pan set worth $370 (excluding S&H). When we have finally gotten hold of their Customer Service after several calls and email, I was told that they will not refund shipping and handling and we have to shoulder cost of shipping back the items. As of writing, I am still trying to resolve this with merchant. But beware to others, their advertising is totally misleading consumers. I would call it a scam, trying to lure you with free items which is not really free.
0 comments