Here are some of my return emails from customer service. Would you please offer us the pictures first so that we can investigate you case further in fair and also give you fair solution since the manufacturers need powerful evidence to prove that. Next - Once we got ur pictures, we will hand in to our quality control department to check it. They can't even write correctly, this is exactly how they respond. Whether we provide refund or not, it depends on who should take the responsibilities of the problems occurred. If the dress really has some problems, then we will take the responsibilities and provide our customers return dress or refund. Next - All dresses on the webiste are made by hand instead of machine, so there will exist the a little deviation, and that is unavoidable. But we are willing to make the compensation for that, sincerely hope you can understand and accept that. Let's come to the compromise to solve the problem, ok? Next - i think this dress is not that bad, you can take it to the local shop to make alteration. We will give you a big discount for your next purchase on our website. Next - As we checked the picture you sent for us. You complaint that the lace is shredding, it's caused by shipping. We deliver the dress oversea. Next - I am sure the dress fit you well, isn't it? Please keep the dress, here is the coupon for you which value $20: PXM20D You can use it to the next order on our website. We will make sure the good quality of the dress for you. Next - little problem can not be avoided, in fact from the pic shows, the whole effect of the dress is perfect for you. Next - so there will exist the a little deviation, and that is unavoidable. But we are willing to make the compensation for that, sincerely hope you can understand and accept that. Let's come to the compromise to solve
the problem, ok? Best wishes. The dress was nothing like the picture, it was cheap material and poorly made. They will not refund anything. Do not order from this website, it is a total scam. The dress comes poorly folded in a sealed cheap plastic bag, they ship it in a thin envelope not a box. You can't call them, they take their time answering your email and look at the responses I posted. Those are straight from their answer. Total Scam
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