Do not order online! Make sure you call and speak to a representative and have them walk you through the measuring process. It is not clear. My blinds were 3 inches too short because they count the mounting valance as part of the measurement. Since I started my order online, they told me that I should have known this and should have read their website more carefully. They have a scripted response to this and it appeared obvious that this problem was something they were used to dealing with and were not willing to rectify. Additionally, I ordered the blinds in April and didn't install until August, so, I was outside of the 30 day warranty (of which I was not informed, in fact, I was informed that there was no warranty).
The mounts and the slats were okay. The fabric appears quite cheap. Frankly, for $ I expected better quality and better customer service. I'll sew a bunting on the bottom to cover the problem and it will look okay, but I'm not at all pleased with the high pressure sales (I would have gotten the same price had I ordered close to the install date vs. The "one time only" deal I got in April), and the mock concern for the issue that was made out to be entirely my fault.
Again, make sure you speak with someone and have them WALK YOU THROUGH the measurements.
0 comments