We got a quote and, after various conversations for the quote to be amended as per our requirements, we placed an order and paid a 10 per cent deposit. We were assured that we would be given 2 days notice to collect. However we were called at 10.30pn by the collection driver and told they would be with us just after lunch the next day. Following various calls from us to the driver they finally arrived at 7pm.
The driver then informed us that we would be charged by cubic feet rather than by weight as we had negotiated. After a lot of arguing backwards and forwards and my informing the driver that I would follow him to a weigh station to get the gross weight ticket, the driver agree to only charge the amount we had been quoted.in the quote we had agreed to pay $225.00 for the crew to pack a box spring and mattress, a 42 inch flat screen TV and an entertainment center. When the driver arrived they said they knew nothing of this and had not brought any packing materials with them. We allowed them to use our shrink wrap, spare cardboard boxes and bubble wrap to pack these items. All other items had been boxed ready for them.
We were also informed they would give 2 days notice before delivery and would deliver they items on a small truck. 17 days later a call was received in CA giving less than 24 hours notice and to deliver on a Sunday. When the delivery occurred a large truck arrived at the apartment complex. Surprise, Surprize, there were lots of cars around. Amazing for a Sunday, don't you think! My son was told that unless he paid an additional $125.00 because they could not get within 30 feet of the door, they would not offload the items.
Four items were found to be missing. After calling nationwide at their corporate offices in Brooklyn, New York four or five times and getting the run around, I finally managed to make contact with their General Manager, Chiloe, who promised to investigate, told me they had big problems in their transshipment warehouse in L.A. But they will slow down shipments to allow them to get missining items sorted out. Would we please give them 7 days to fix the problems and find many missing items. We agreed.
Spoke to Chiloe on day 8, was told they had found many items and could we identify the boxspring and mattress. Gave him identification information and was told that he would email photographs to me within 2 days to solve the problem.
3 days later, no email, no photographs, it became obvious that he and his particularly obnoxious staff were just giving me the run around. I will be submitting an insurance claim and seeking legal advice with an intention to make a possible claim in the small claims court.
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