After numerous attempts to meet with Dr. Marjorie Cabell, Re: my complaint of Ill-fitting faulty dentures, Demeaning customer services, multiple misquoted prices, excessive fee changes and withholding product (dentures), I hit a wall of no success. So on 6/15 I wrote her a formal letter of complaint and had it sent by signature certified mail with a request to respond in 5 days. As of today I haven't received a response and or my product I paid for (dentures), leaving me unable to have a decent standard of living and suffered economic loss, annoyance, and inconvenience. Here is a copy of the letter sent to Dr. Cabell
Thank you for any help you can give me
Dr. Marjorie M. Cabell, DMD
Cabell Dental Group
990 Bear Creek Blvd Suite E
Hampton, GA 30228
Date of services: January 25, February 1,
February 8
Services Expected/Provided:
Dental exam, cavity and tooth repair, Dental impression for Flexible partial dentures.
Complaint against: Cabell Dental Group
Dr. Marjorie M. Cabell, DMD
D’Neka Colzie (office manager)
Complaint: Ill-fitting faulty dentures, Demeaning customer services, multiple misquoted prices, excessive fee changes and withholding product (dentures)
Dear Dr. Marjorie M. Cabell, DMD:
I am writing to file a formal complaint for the services and treatment I endured by you and your staff at The Cabell Dental Group located in Hampton, GA. Due to the poor medical and customer service I’ve received, I have suffered economic loss, annoyance, and inconvenience. I have been patient in accommodating you and your staff over the past six months while having to return to your office to correct several mistakes made to my dentures. Each visit lead to yet more mistake causing a delay and resulted in me not receiving my dentures. As your office manager (D’Neka Colzia) has admitted to being at fault to many administrative errors, misquoting of fees and billing errors to my account, I have presented you and D’Neka Colzia several opportunities to rectify this matter. Each time, however, I was dismissed with a demeaning attitude by her and received no response from you. As your patient I entrusted you to provide me with the service and product that was presented to me through the treatment plan on my initial visit January 25 and the revised treatment plan on my February 1. Unfortunately, your services and product failed to conform to either of the treatment plan discussed, leaving me unable to have a decent standard of living. I am requesting a full refund of $2,018.00, my out of pocket cost for the dentures and a copy of all my medical records including x-ray labs at no additional cost. As I have already been severely inconvenience, I would appreciate a response from you within 5 days
Please contact me by mail at the above address along with a phone call.
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