Complaint / Review
BrainHost.com
Consumer Report

Contrary to BrainHost.com 99% uptime guarantee, I keep seeing few of my sites going down either due to database issue or permission issue. I have seen the sites going down at least 10 times in this month. Not sure how many times it could have been when I was asleep or not online. Also, the CPanel password reset feature is not working and even after complaining, the only resolution is just to provide a new password to the support team. This is not acceptable (due to company policy) and I would like the problem to be fixed rather than a workaround.