This is a report of my dealings with Luxury Capital Group, Inc.
Copy of my BBB report.
COMPLAINT ACTIVITY REPORT Case # 22332921 Better Business Bureau serving Alaska, Oregon & Western Washington
Business Info: Luxury Capital Group
1100 Dexter Ave. N. Suite 100, Seattle, WA
Location Involved: (Same as above)
Consumer's Original Complaint:
I am a customer of Luxury Capital. My wife and I have been trying to sell our Worldmark shares with Luxury Capital Group since August. This is my experience.
They are very persuasive and will have you talk with multiple people including Tony Morgan. The one I was used to working with was Ed Franklin, Representative. He walked me through the whole process up until the Closing. Over four months went by and he was very good about returning my calls and keeping me up to date on the process. We talked about family, military, and church. We were dreaming about how my wife and I could use the money we get to get out of debt. He even said they'd fly my wife and I up to Seattle to celebrate with them. We became good friends, up until I paid up on my $2500 deposit and then he seemed to disappear. I tried calling him for a month with no reply, and the secretary's refused to let me talk with him. Then they put me through to another person who was in charge of my closing. However, he disappeared after suffering from some medical issues.
In December I was passed off to a Michael Wells. I can probably get this guy on the phone maybe once a month. He told me, a: they don't know why Ed Franklin made promises they can't keep, and b: that it's a lie that the estoppel is supposed to stop payment from your Timeshare. Even though that's what the sales reps will tell you. (Now I have about $600 in payments due because I was told I didn't have to make payments anymore on my timeshare. And that it will be taken care of automatically once the sale goes through.)
Lately, Luxury Capital claims their phones and internet have been down. The closing of our deal should have completed 12/19. However, it has been 2 1/2 months and I can't get anyone to tell me what's happening. I can't even get a secretary any more, just an answering machine. I've left multiple messages. And sent a few emails. About 2 weeks ago, Mr. Wells told me the law firm working for the purchasing company is dragging their feet and I should be expecting a call from them hopefully within the month. That was last month. Still no one has called me back. I still have yet to hear from Ed Franklin.
Consumer's Desired Resolution:
They haven't returned any phone calls or emails regarding a dispute. They've promised the sale of my Timeshare, I expect nothing less. They've led me to believe through numerous sales conversations that my timeshares were sold, closing and payment were a phone call away. This was supposed to be in December. All promises thus far from sales personnel have yet been met. Settlement of full purchase was promised and expected.
BBB Processing
03/10 web BBB Complaint Received by BBB
03/15 RML BBB Case Processed by BBB Operator
03/15 Otto EMAIL Send acknowledgement to Consumer
03/15 Otto MAIL Inform Business of the Case
03/29 OttO BBB Non-Accr - No response to first notice to business
03/29 OttO MAIL Non-Accredited - Resend Case to Business
04/09 OttO BBB No Response received from Business on 2nd Notice
04/19 MAY EMAIL Inform Consumer - Case Closed UNANSWERED
04/19 Otto BBB Case Closed - UNANSWERED
Last Phone Call from Evan Meadow from Luxury Capital 1/31. Assured me that everything was fine and that the sale of my timeshare was suspended pending a final review from the buyer. He told me that the close could be at any moment and to wait for a phone call from the buyer who would confirm the deal and issue a check for the sale of our timeshare at $16,515.00.
One week later I called again, all lines were disconnected and the website was removed.
My wife and I again caught up with our payments to World Mark Trendwest, but we have paid quite a bit in late fees, apr increases and wasted time and frustration. I have no idea how much Luxury Capital has cost us in the long run. I hope to go after them not only for damages but for the full amount of $16,515.00 plus damages.
My goal is to track down Natalia Benshaw, owner of Luxury Capital group and sue her and her associates for the full amount owed to my family. Estimated return between $2,500 to $20,000. Their contract states that I have until 08/11 until the end of my contract. They have to prove that they have marketed my timeshare in hopes to sell. They have disappeared and have broken their contract agreement.
I will hopefully pursue a case through Kivel and Howard, Portland Oregon. I am seeking legal aide.
Thanks for reading,
J. Stauffer
(Personal Information Removed)
06/22
Natalia Benshaw and known Associates
Natalia Jean Benshaw Mellinger
Owner of
Luxury Capital Group, Inc.
1100 Dexter Ave N. Ste. 100
Seattle Washington
Luxurycapitalgroup.com (created May 19) Disconnected
(206) 673-3633 (Disconnected)
Dun and Bradstreet 014326820
Company registered under Invision Capital, CA
Owner of
Invision Capital, Inc.
21241 Ventura Blvd. #262
Woodland Hills, CA 91364
(818) 673-1845
Possibly owner of Pristine Homes and Land Inc.
Currently living in either Pacific Palisades, CA or Woodland Hills, CA
Known Luxury Capital Associates
Evan Meadow - Customer Service Manager
Jeremy Pride - Representative
Ed Franklin - Representative
Tony Morgan - National Director, "Time Share Advisory Group"
Peter Morgan - Representative
Donna Parker - Regional Director
Michael Wells - Representative
Ronald Muise - President, Las Vegas
Beverly Waters - Representative
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