Complaint / Review
JustAnswer.com
Second $18 Billed After One Question, No Subscription Mentioned

In April I used Just Answer Experts on the internet for just one question and was willing to pay the $18 service fee. However, I noticed that a second $18 was billed on my May credit card statement. I telephoned the company and reached a young woman who listened to my complaint. She said she would remove my subscription!

In their original advertising they never mentioned a subscription, only the charge for answering one question. This is deceptive advertising, and apparently others have had this same experience, which is worse than simply deceptive. They must be made to change their ways or cease business or risk being the subject of lawsuits reflective of fraudulent practices.