Usacomplaints.com » Miscellaneous » Complaint / Review: Buffalo Wild Wings grill & ba - The gloves are off. #902572

Complaint / Review
Buffalo Wild Wings grill & ba
The gloves are off

I work for a traveling company every weekend throughout the entire US. Always visiting local bww restaurants since that's my crew and I favorite place to have a good time, watch sports. Boxing, UFC etc. On June 9 we were stationed in Gas City Indiana. A small town with a local bww in Marion Indiana. We were so excited to look forward to the Pacquiao vs Bradley boxing fight. I contacted the Marion bww and they advised me they weren't going to play the boxing fight at their location but referred me and my 5 workers to the Muncie Indiana location. I contacted the Muncie restaurant around 12:08pm Saturday to make sure their place was showing the boxing fight. Some young sounding lady placed me on hold for 2 min to check. Came back and assured me they were. Considering it was 30 miles from where we were we didn't want to take chances. So we arrived to the Muncie Indiana bww and had us waiting for about 15 min until somebody finally attended us. I asked the waitress which tv was the boxing fight and was assured they weren't playing the fight there. After driving 30 miles, hungry and upset I requested to speak to a manager. It took the manager like 30 min to finally get to our table and came very defensive. I told her the situation that we drove 30 miles out of our way to watch the fight and was upset that we contacted their store early that day to make sure and even showed the manager Mindy Mcwowan the call I made earlier that day. While I kept explaining my dissatisfaction she kept talking over me telling my workers and I we could leave to a different restaurant. Never have i ever been so upset at any restaurant than this day at bww. This manager was soo rude and so disrespectful not showing ANY sympathy after telling her our sobb story. She did not want our business and told us that. Never ever has this ever happened to us anywhere, let alone a place. Like bww. She kept telling us their not corporate and have no affiliation with the franchise. I was lost of words that a manager was saying these horrible statements to a group of young people in front of everyone. So embarrassing. I've never felt so embarrassed and so belittled in my life. Not caring to even try to keep business or showing compassion. All this Mindy kept saying was you guys can leave. No ones making you stay! Oh my gosh. I never knew people can be so mean let alone a manager for crying out loud! Then she told us theres another bww in Anderson In we can go to. 30 miles south of where we were! What the heck was this ladies deal! I will never ever eat at another bww again! We left shortly after the 10th time the manager Mindy mcwowan told us we could leave. Just to stop at a McDonalds and head back 30 worthless miles back to our hotel, embarrassed, emotionally distraught from the whole situation.



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