Well, try this on for size. Ordered funeral flowers online because they GUARANTEED same day delivery. Ordering flowers for a funeral, you don't get a week's notice on those things. Ordered on 2/13 for funeral on 2/14, and wrote down in the special instructions the day, date and time of the funeral. Get a message on the phone next day (day of the funeral) that they can't deliver them today, maybe tomorrow, left a number to call back and confirm that this is what I want to do.
NO, it's not what I want to do, AFTER the services are over??? Call the number, get a kid who can't get me to anyone to talk to, can't access any records/info, he can't tell me anything, but he can "relay a message to someone later". No return call. Get back on the site, no way to email or cancel order. Call another number found on website, it's a fax machine. Call another number found on website, get a little girl who can't tell me anything, but she can "relay a message to someone." NO RETURN CALL. Call another number, another girl gives me the number of the local flower shop they sent the order to, but she only has a number, no name/address of the shop. Call that number. They never heard of GoFlorist.com, have not received any orders in my name, or any orders for that arrangement. Call the site numbers again, another girl giggles and says she can tell me the number she has listed for GoFlowers, and damned if it isn't the number I just called to get her. I said "If you call this number are you going to answer the phone and talk to yourself??? She giggles again and says "Probably". POOR CUSTOMER SERVICE AT IT"S HIGHLIGHT! You can bet your bippie they wasted no time in charging my bank account and getting their $75.42 out of there, even though my invoice was for $74.28. I still don't know if any flowers went anywhere, nobody here got any flowers, still have no communication, no money, no answers. I called Teleflora, they have no record of my order, and the girl there said if this was a Teleflora shop, they woul have a record of it. Do not even consider this site, it's a major rip-off!!!
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