Usacomplaints.com » Miscellaneous » Complaint / Review: New prospects, Inc. D.B.A. Gotcha Covered Marine - Poor customer service. #883918

Complaint / Review
New prospects, Inc. D.B.A. Gotcha Covered Marine
Poor customer service

The shop mentioned above had my bass boat for 2 months. They would not return calls or answer me when I asked how long the repairs would take or when I could expect my boat back. Sometimes they would put me on hold for over 30 minutes and then hang up on me when I would call to check on the status of repairs. I only called them 4 times in the 2 months that they had my boat, so it wasn't like I was a nuisance customer. I would NOT recommend this business to anyone seeking boat motor repair or any other service that this business offers.



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