Had a water leak from a heating system while working out of town that wet carpeted hardwood floors in two rooms. I found Servpro of Abingdon/Bristol/Marion, VA in the yellow pages and called them in desperation as I was leaving town again. They came, called and told me the carpet was ruined and had to go, called back and told me the hardwood floor was ruined and had to be replaced. They offered to handle the replacement.
Homeowners insurance paid over $5,741 to dry out the house and replace the hardwood floors. The floors Servpro replaced warped very badly in a few months. No other floors in the house has any problem except those Servpro installed. I kept calling them and they finally came out to look. From day one their only reason for coming was to look for every possible excuse to not accept any responsibility. They showed no remorse and all they seem to care about is finding excuses to not stand behind their work. I have never dealt with a company who seemed to care less.
The insurance company sent an examiner and a contractor Pauls Restoration in Bristol who said Servpro installed the floor incorrectly. I had a contractor examine the house and his opinion is that Servpro did not properly do the work. Servpro was only interested in building a case of excuses, and were not sympathetic, nor helpful in any way. After several months, scores of phone calls I suppose they finally decided they had better make a response to the contractor sent by Allstate Insurances claim that Servpro had not properly done the work.
Servpro%u2019s written response signed by the owner/manager amounted to a carefully crafted legal maneuvering based on excuses, exaggerations and at least one complete lie. I made a big mistake trusting Servpro. They ruined my house, will do nothing to help and don%u2019t even appear to care.
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