On Feb. 22 I booked a flight with PetAirways for my dog Gracie to fly from Chicago to Los Angeles on April 5. Full payment was required in advance and my credit card was billed $1,076.51. On March 12 I received an email from PetAirways cancelling Gracie's reservation, with no explanation or ability to rebook, and I was told that a full refund would be issued in the form of a check. Since that time, I have made several follow up inquiries with PetAirways to request status of my refund but have gotten no response. They have now completely removed their telephone number from their web site so the only way to contact them is via email, and they have not responded to my email. Any assistance or guidance you may be able to offer would be greatly appreciated.
Thank you,
Elizabeth Clark
phone: (Personal Information Removed)
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