I purchased a couple pair of sunglasses from this website. When the item arrived, they were in a very ill packed package and they were not what I ordered. I contacted the website and they told me to send in the picture of items receive and items I wanted to get. I did so and send it in just so they can tell me that the sunglasses I received cost more than the glasses I wanted to order. They cannot refund the purchase because they're losing profit. Nor they can exchange the items because they're out of stock which seems like just the excuse because they still have those two items on their website. Below is what they sent.
From: [email protected]
Dear friend,
Hi, thanks for your letter.
I'm very sorry, after going into the matter we find that this is our new staff negligence and we are sorry about this.
But he send you is the more expensive style, so we did not have any profit, in other words, this business has lost money. I'm sorry to say that we can't refund to you.
We can sent the goods that you have oredred to you, but the product you have oredred has been out of stock, every day the number of order are too many. Now we couldn't help you, pls understand, thanks. If you can understand us, we can offer a discount for you on your next order or send a gift for you.
Thanks for your understand!
Best wishes
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