I took out a loan for $300 and was charged $90 interest, which was expected. The representative was kind enough to explain almost everything to me about the interest fee, but left out a few very important details. On the first due date of my loan, I checked my online bank statement first and saw they already deducted $90. So, I called them to pay off the additional $300. That's when I was told I was being charged an additional $90 on top of the $390 to extend my pay period. I explained that wasn't neccessary because I was paying in full. The extremely rude representative told me, "Well you're supposed to pay in full 3 days prior to your actual due date" which I thought was crazy because the company knows that's 3 days before you get paid, meaning they Know you probably won't have the money yet and will charge you. Also, why wouldn't the rep tell me that my due date isn't actually my due date, it's 3 days before (rip off)! And then she went on to explain, "And we shouldn't have to tell you about the additional $90 fee. It's in the agreement. You shoulda read it!" I was livid and felt completely betrayed, fooled, disrespected, and ripped off! I'm saving for my wedding and can't afford to waste/lose any money! So after explaining repeatedly that I was trying to pay in full, her whole tone finally changed. She said, "Ok just electronically sign this document, and we'll deduct the $300 on Monday." I read the complaints prior to getting the loan and was very cautious in dealing with them. Even trying to pay it off in full to avoid possible fees, they still tried to rip me off. I will never use them again. They either need to be stopped and put out of business, or they need to be sure to explain those important details about the $90 extension fee & give accurate due dates to their customers!
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