I was completing the application process online and noticed that the website kept defaulting my pay periods back to bi-weekly even though I selected twice monthly. I clicked the back button a couple of times to change it back to twice monthly and thought it stayed the last time. I didn't notice that the document sent to my e-mail address had the incorrect pay off due date on it until I read it over a second time later in the day.
I e-mailed US Fast Cash immediately about the issue. They responded by telling me I had to call them in regard to the issue. I was extremely busy at work that week and was unable to take time to call them. I faxed over documentation about the issue the day they were to debit my savings account regarding the issue but it was too late, they had already attempted to take the money from my account and it was returned NSF. The debit was attempted again, after my correct payday, was paid, and a $30 NSF fee was also taken.
I spoke with a representative in regard to the issue and was told that they are on their website everyday and that no such thing had been happening in regard to the pay period selection. The appearance of the application web page has changed since then where the pay period selection is displayed. I was also told that US Fast Cash doesn't debit savings accounts for pay day loans but they debited mine and received the money out of it for the payment and NSF fee.
How is that possible if they are unable to debit a savings account AND why would their website ask if paid by direct deposit to savings and offer to have my savings account debited for the fees and payments? The representative, by this time, had pretty much called me a liar twice. I know what I saw.
I am a computer programmer and also know, unfortunately, that no software runs perfectly, if it did, I'd be out of a job! I wanted to switch my pay dates to be the correct ones so they could continue to debit my savings account to get their money but they refused. I had to give them a credit card to get my money from. They charged $90 to it on my last payday. They want to charge $150 to it on my next payday then another $150 on the pay day after that.
To be totally honest, they have a better chance of getting the money from my savings account to which my paycheck is direct deposited than they do of getting the money from my low credit limit credit card which is very near its limit. I can't make a payment to my credit card on payday fast enough to cover the $150 they will attempt to charge to it on payday. It is a no win situation for sure.
A person to contact if you want to attempt to get assistance is Mark Rodriquez at 1-800-636-9460 extension 419, Mon-Fri, 8-5 central time. I've actually had experiences with several pay day lenders and this one is by far the worst one I've encountered.
Please beware of the fine print found on their documentation for your signature-As a reminder, your loan will be renewed on each due date. Renewal will continue until you authorize us to pay your loan in full. On the due date resulting from your fourth renewal and every due date thereafter, your loan must be paid down by $50.00. This means your account will be debited for the finance charge plus $50.00, and this will continue until your loan is paid in full.
Renewal. Your loan will be renewed on every* due date unless you notify us of your desire to pay your loan in full or to pay down your principal amount borrowed and timely notify us as provided below. You will accrue a new fee of $90.00 every time your loan is renewed. Any fees accrued during renewal will not go toward the principal amount owed.
On the due date resulting from your fourth renewal and on the due date from every renewal thereafter, your loan must be paid down by $50.00. This means your account will be debited for the finance charge plus $50.00, and this will continue until your loan is paid in full. Any renewal of your loan is a modification of your original loan documents, including your Loan Note and Disclosure, and the terms and conditions of those documents remain in full force and effect except as otherwise expressly modified herein.
Pay Down. You can pay down your principal amount by increments of $50.00. Paying down will decrease the fee charged for the next renewal due. To accept this option, you must notify us of your request in writing via fax at Toll Free 1-888-549-3324. The request needs to be received at least three full business days before your loan is due.
Pay Off. You can payoff your full balance of $390.00, the principal plus the fee for that period. To accept this option you must notify us of your request in writing via fax at 1-888-549-3324. The request needs to be received at least three full business days before your loan is due.
0 comments