I went to buy jeans and my bank put a hold on my card. For unusual activity, the company that was listed was "gorgeous faces" I contacted via chat the customer service and this is the answer I got
9:39: 39 PM: Georgia:
I tried to buy a item, but my debit card was hacked during the process
9:39: 39 PM:
Welcome Georgia! Your request has been directed to the Customer Service department. Please wait for our operator to answer your call.
9:39: 43 PM:
Call accepted by operator Joyce. Currently in room: Joyce.
9:39: 53 PM: Joyce:
hello
9:40: 09 PM: Georgia:
my order number is 201204-1333996730
9:40: 16 PM: Joyce:
have you finished the payment?
9:40: 50 PM: Georgia:
I was unable to because my bank put a hold on my card
9:41: 29 PM: Georgia:
It appeared your web-site was secure
9:42: 08 PM: Joyce:
wait a sec, please, I will check for you
9:43: 01 PM: Georgia:
the name of the company that stole my card number is goergous faces?
9:43: 45 PM: Joyce:
it's the third party platform, they deal with the transaction
9:44: 13 PM: Georgia:
these are the brand name jeans " True Religion" and not a knock off?
9:44: 48 PM: Georgia:
ok, how do I get in touch with them? This is a serious problem
9:46: 03 PM: Joyce:
wait a sec, pls
9:48: 58 PM: Joyce:
http://www.realypay.com/contact / this is their website
9:49: 56 PM: Georgia:
so I just there and let them know what happened???
9:50: 19 PM: Georgia:
these are the brand name jeans " True Religion" and not a knock off?
9:50: 49 PM: Joyce:
no
9:50: 51 PM: Georgia:
it is in japanese
9:51: 51 PM: Joyce:
in Japanese?
9:51: 58 PM: Georgia:
yes
9:54: 21 PM: Georgia:
I wonder if there is someone else that can help? I take it your company jeans relgion has not had this problem before?
9:54: 48 PM: Joyce:
do you have a visa credit card?
9:54: 59 PM: Georgia:
yes
9:55: 57 PM: Joyce:
you can pay by credit card. You said that you paid with a debit card. I think maybe that's the problem. Y
9:56: 38 PM: Georgia:
no that is not the problem, the problem is my card was charged 105.98 by a company that is not yours my purchase was for 99.98
9:57: 09 PM: Georgia:
my card has a visa logo on it and is used just like a credit card
9:57: 42 PM: Georgia:
I would like to be transferred to a supervisor, please
9:57: 53 PM: Joyce:
no, we haven't received your money, your order was failed
9:58: 33 PM: Georgia:
Joyce, my bank stopped the pmt... A company that was NOT yours got my card number
9:58: 57 PM: Georgia:
please transfer me to a manager
9:59: 26 PM: Georgia:
I would rather a have a phone number
10:01: 10 PM: Georgia:
are you still here?
10:01: 35 PM: Joyce:
yes
10:01: 52 PM: Georgia:
a phone number please
10:04: 03 PM: Joyce:
sorry, we don't have it at present time, as I explained before, company that got your card number is the third party platform, they process the transaction, it is safe, you can call your bank to release the fund if you need, but please don't worry, we haven't received your money
10:05: 15 PM: Georgia:
this is unbelievable... You are allowing a company that is not trust worthy to handle money transactions.
10:05: 26 PM: Georgia:
I would like a manager
10:07: 21 PM: Georgia:
how can you say it is safe when my transaction was timestamped at the very moment I tried to make a purchase from your company, a amt of 105.98 from a company that is not yours
10:08: 24 PM: Georgia:
my purchase was 89.98 for the jeans and 9.99 in shipping and handling
10:10: 36 PM: Joyce:
maybe it's not the same name of us, and it is in another country, for international exchange there will be a foreign exchange rate, I think maybe that's the problem that your bank stop the transaction
10:12: 17 PM: Georgia:
Joyce put a manager on please and no that is not the problem, you keep ignoring the fact that the name of the company was not realpay and not jean religion
10:12: 57 PM: Georgia:
and it if it was international exchange you should mention that on your site. I want a manager now
10:17: 20 PM: Joyce:
I'm sorry realypay have many branches. It showed different names on the record, but it's just really the realypay to process the transaction
10:17: 41 PM: Georgia:
a manager please
10:20: 07 PM: Georgia:
a manager please
10:20: 53 PM: Georgia:
hello???
10:22: 32 PM: Georgia:
hello???
10:22: 36 PM: Georgia:
joyce?
10:23: 52 PM: Georgia:
what kind of customer service is this???
10:24: 05 PM: Georgia:
you are ignoring me because i asked for a manager?
10:24: 54 PM: Joyce:
sorry, manager is not here now, I tried to contact him but
10:26: 00 PM: Georgia:
I am reporting this company to the better business bureau and the on-line company that handles complaints.
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