In 2009 I changed checking accounts on the advice of a teller. New account should have had no fees. After the first statement, which indeed had no fees, I have had a total of $600 withdrawn from my account for fees. After my first 4 phone call, I was able to get $120 refunded. When I expressed that I wanted the rest of it, the representative (Shirley - no last name) threatened to take the $120 back. Since then I have been directed repeatedly to the Corporate Quality department. I had one conversation with Sue Schmidt, in which she promised to call me back on 3/12. I have never heard from her since, and she will not take my calls.
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