I received an email from Ziinga.com informing me I had won an iPod Shuffle 2gb
On entering the site I was asked to register and make a bid by loading money onto my account.
I won the auction and was then asked to pay for the shipping as well as pay for the item.
I waited until March 6th and received nothing. I then called Ziinga Customer services and was informed by a young lady that I had not snet in copies of my passport drivers lisence and front and pack of my credit card for verification. So the product has not been sent out.
I pointed out that I have no passport and I don't drive. They repy back shocked me as I was tols in that case Ziinga can not confirm my ID and can't ship to me.
I then requested a full refund and was told that I could not get the refund back on the delivery, which was £7.54 but I could get. 44p back for the product.
I asked for a supervisor and after a 10 minute wait I was put into Rebecca who surpisingly sounded like the first person I spoke to.
I was told the details are in their t&c's and that they are withing their right to keep the money and the product.
I'm sure t&c's should only apply if a product has been shipped and to keep shipping when nothing has even left the warehouse or wherever it comes from sounds like a big scam to me.
Funnily enough though Rebecca would not answer a straight question which was are you saying you will not refung the full amount £7.98 and also keeping the product. A simple yes or no answer was met with can I qualify this with a long winded answer.
Then when I asked for verification in writing I was told someone will write to me within 24 hours.
I hope they do.
A Very disgruntled Patrick Adams Written on his 49th birthday 6/3
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