This review if for the any other locations - BEWARE! BAD SERVICE FOR REFUND and UNETHICAL BUSINESS PRACTICES As by said by tgirl, I wish I had also read the reviews prior to enrolling my kids in this school. Due to a job relocation, aside to submitting a cancellation letter with my legit reasons of having to move, I had also followed up a phone call to Mrs. Blair/Spillmann on this situationof back in mid-May and the need to cancel my contract. Mrs. Blair/Spillmann informed me that my ACH transaction will be stopped by the time my December payment processed. This conversation lasted about 10 minutes. December comes and $220 was debited from my checking account. I made a phone call to Mrs. Blair/Spillmann to explain what had happened. Mrs. Blair/Spillmann said "I don't recall speaking with you, and since it has been a month and half ago, I don't remember your situation". To me, if this was true, then why was is that I never got a phone call asking why my kids have not attended for more than 6 weeks? She told me she would do some research and get back to me the same day. And she didn't. So I call the next day. Again, she told me she would get back to me the same days, and that she is having a hard time getting a hold of the billing department. Did not receive a phone back from her. So I tried again the next day. This time, Mrs. Blair/Spillmann told me that I would get my refund, and that she would find out if it is easier to do this by writing a check to me or actually do a reverse debit. She again said she would let me know the same day. After two days have passed, I called back and left a message that this matter needed to be taken care of once and for all. Mrs. Blair/Spillmann is now telling me that I have insuffient proof for my move. I have given her my new address, and proof of mail coming to my new address. To this day, she refuses to give my refund, and continues to be unprofessional about the matter. It is unfortunate that a business like this, who say they are about honesty and dignity, but yet disprectful and unfair. I agree with several bad reviews they have received from other people (and how ironic, all about money issues).in the beginning Mrs. Blair/Spillmann was a pleasure to speak with, and at following up to any questions you may have. But now when it comes to getting your money back, she acts like she doesn't know you. I will seek all resources there are available to ensure this does not happen again to other people.
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