They doubled then triple billed for one payment, causing my account to go negative and accumulate fees for NSF. I asked to have the director call me and no one has. I've spent endless hours on hold, talking to representatives, supervisors, faxing from bank verifying unauthorized drafts, etc. This is unconscionable and they told me many customers are involved; their computer has gone haywire and they are not treating this as an emergency as it is and told me I would have to wait 15 business days while the bank fees are processed, but the bank fees would continue to accumulate, and now I am unable to make the next payment.
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