Credit One Bank is a credit card company everyone should avoid. They took 3 weeks to finally send me my card. Upon receipt, February 9 I immediately activated it. Four days later, February 13, They sent me a suspension letter due to incomplete information at the same time they sent me credit card statement saying I owed $75 for the annual fee. I was very surprised and I immediately called their number which only routes you to another country never allowing me to speak with an American.
To make a long story short they told me I was responsible for the $75 even though I have never used my card and they immediately suspended it the day it was activated. It seems as though they are doing the same thing to a lot of people to get $75 out of them. For everyone that is experiencing the same problem you should immediately contact the FTC (Federal Trade Commision). Their number is 877-382-4357.
You should also go on line and to www.consumerfinance. Gov and click on credit card complaints. The FTC will contact Credit One Bank in 15 days from the receipt of your complaint and Credit One Bank has 15 days to respond. If they do not then the FTC does a further investigation. If enough people do this, this company can get fined heavily from the FTC and possibly put out of business. Good Luck to all that have struggled with this terrible company.
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