Be firm and insist they pay you full refund. They will fob you off but keep on insisting.
They have broken laws. They cannot take money without having a signed document from you, false advertising and distance law as others have said.
They will then give you an email confirmation and two refund codes with letters/numbers. Keep that safe and money will be back in account in 7 - 10 working days.
Good Luck!
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