Ordered the $4.95 starter set on 11/24. On 12/11 $99.67 was charged to my checking account. I called them & they said it was for a lifetime warrenty. Told them I didn't like the product. They said I didn't cancel like the ad said. I didn't see anything about that when ordering. They offered me a $40 then a $70 refund. I said no They then offered me a supply of teeth whitener. Had to insist several times that I wanted to talk to a supervisor. After she made all the same offers she finally agreed to a full refund. We'll see if I get it or not. Be firm with them. Don't take no for an answer. Good luck
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