After running some errands today I went in to the Chevron on the corner of Coulter Street & I-40 to get a pack of cigarettes & and Monster energy drink. When I approached the counter the clerk didn't say hello so I said, "Um, yeah, I'd like this (Energy Drink) & Berkeley Red Shorts please." At the end of my sentence the clerk's cell phone started ringing, he didn't say "excuse me" or anything, he looked at it for a moment, answered it, and started talking. After about one minute I was still trying to be polite, I said "Sir, do you have Berkeley's?" I already knew they did, I was just trying to get his attention. He simply looked at me for a moment and turned around, continuing his conversation. Finally, after about two or three more minutes, I got mad enough that I grabbed my keys off the counter and left the store without saying anything.
I understand people get busy, but I've worked in customer service almost all my life and first of all, you don't answer your cell at a register unless it is business & even in THAT case you politely say to the customer, "I'm sorry sir, this is for business, do you mind if I ring you up while I take it?"I'm not the type of person to complain like this, I've only done it one other time in my life. I didn't get the guys name I was so hot, all I know is, he was (I believe) an Eastern Indian fellow with a thick accent. I also do not believe 'the customer is always right', but customer service like this is the type that makes people:
#1) never want to enter a particular place of business again... Which I will not! #2) go to site's like this and complain, which on this one, I'm going to hit them all, including Chevron's main website!