I too live in Detroit MI, I have also been scammed by this company. I filed my taxes on the 17th and did the Ral was told I would have my money 24 - 48 hours. I call Thursday to find out if my check came, and they informed me that they were only calling people back if they were rejected. So I had not got a call back so Friday came, I called then i was told at that time I was rejected and will receive my money the 26th.
I call the 26th nothing, they had the line busy for more then 2 hours. So I went up there and the had told me that if checks are not in tomorrow, that they would be closing the business and putting corporate number to contact them. I then waited until Friday and was told once again nothing, I then asked if any check came in they said 5 of them. So I waited once again till Monday and again told nope, but I know tomorrow it should be here. Long story short I played with them till today, and now it's a whole new crew that works there. So I tell them I am just here to see if my check came, they tell me to sign in and I have to wait and see someone. So I finally see someone and she begins to tell me that I nershould have my money by the 7th no longer the the 8th.
So I say where are the people that did my taxes, they are the ones who told me before. Then she says yea that's why we had to get rid of them, because they did not know what they were doing and giving false information. I said well I still don't know my fees being taken out, she went got my folder and should me the fees 449 for them to do my taxes.
115 dollars for there bank fees, 108.95 for the irs fees, I told her this is the first of me seeing this. Then she shows me at the bottom a signature, that is not mine my name spelled wrong and everything. I begin to tell the lady that's not my signature, and was getting loud the manager Nami came over and asked me whats the problem. I begin to tell her the same thing then she tells me, she will give me 100 dollars off my taxes. So I left played it cool and told my husband what happen, then
I read somewhere by law they have to give us documentation about what they submit to the irs. So I went back up there and told them that, she plays it cool and says you did not get you paperwork when you did you taxes. I said no so she made me a copy and I said I need the copy to the fees I sign too and she did. I made a police report I just wanted my proof, and I have it what we all need to do is get together and do something. I called hall of shame once before they did not call back, I just called again today and told the new evidence I have now to see if they are going to call back. So I think if enough of us complain, they may go and look into it. We also need to contact the bbb and irs complaint line, and governor office of consumer protection for Michigan.
I will be glad to go up with anyone that has been affected, my email is Thanks
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