Purchased an item from Gem Shopping Network on 12/30, received purchase on Jan 3 - Found the item to be worthless junk and returned purchase via Priority Mail with Delivery Confirmation on Jan 6 and and the package was delivered (per postal tracking) to Gem Shopping Network on January 9.
As of January 24 (15 days since their receipt of item) I had not received a credit for the return so called their customer service department. As of that time there had been NO effort taken by this company to credit my account and was given the run-around of the phone being told to call this department and that one with no resolution.
The "customer service" department of Gem Shopping Network stated that my return was delivered to them on January 10 at 9:45PM. Clearly as lie for several reasons; The postal tracking clearly shows the package being delivered on the 9th and the postal service does not deliver at NIGHT!
During that phone call I demanded that my account be credited the next day. Today is January 26 and there is still no credit to my account.
After spending some time browsing the internet for complaints about Gem Shopping Network —something I should have done before purchasing from them — it has become clear to me that delaying credit customers returns for many days and weeks, therefore holding on to customers money (virtually stealing) is standard practice for this company as there are hundreds and hundreds of postings about them and their dishonesty.
On their television shows the various sales people repeatedly state that if you purchase and item from them you can return it within 30 days with no problem. Obviously that statement is not true.
This transaction remains on my credit card accruing interest daily for close to 30 days now and I feel they owe me that amount also.
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