Roland offers, among other activities, printer/cutter devices. They recently launched a brand new pc edition of the printer/blades, the BN-20.
I bought two of those models and employed them from during November till nowadays, Jan. 25.
During this period I've encounter a degree of difficulties with the devices.
- Struggling To register, mistake is delivered upon distribution
- Failure to printing slope designs, occasionally they function, occasionally they don't, there's no rhyme or cause when I make use of the same document to printing
- Failure to effectively produce & slice heat exchange content. The machine stress isn't established large enough and also the end user isn't permitted in to the support software to regulate without obtaining a support entry signal in the merchant, which often involves something journey at my price.
- The waste strain bin software says the bin is complete but upon further examination of the container, there are many experienced intake patches that aren't soaked at-all, this seems to be a method to gouge the customer.
- the only printing head won't perform properly regularly. I've had my support representative out and they're going to perform a nozzle check and also the nozzle may produce 100% properly, they'll produce another and it'll not produce green or cyan or orange, again there's no rhyme or cause, there is just moments between images.
- Another problem using the solitary printing head is the fact that to be able to repair the check nozzle problem aforementioned, you've to push printer, often "effective" cleanings which push LOTS OF ink through the top within an try to "blow-out" the blocked minds. This wastes printer in addition to completing the waste ink tank prematurely.
- The knife owner, for heat-transfer substance, needs to be occur this type of style the edge holder nib rubs from the heat-transfer press creating it to split and/or apply the printing.
- The support software takes a signal to achieve entry when I have earlier mentioned, but we've had an event where-as the repetition got a brand new entry signal but it'd not permit access in to the support software and that I was ostensibly informed sorry, nothing we are able to do about this.
I'd to truly have the "limit" changed when there is no need, I've lost $ on heat-transfer and plastic press for incorrect/low-operating images, I've needed to buy a waste container @ 70 simply to discover it had been not really near to what any sensible individual might call complete.
Roland's customer care hasbeen NIL! Rick Evening, their local sales supervisor continues to be low-receptive and reluctant to actually answer my mail.
After numerous conversations with my Roland merchant and Brian @ Roland Tech-Support, I had been guaranteed another device in alternative to my, a vp-300, sadly this device doesn't provide "metallic" publishing choices. After Roland retracting this present I then found out I had been ready to obtain two new devices traded downright after I requested for replacement of comparable versions underneath the quantity I taken care of my two BN-20is fresh. I'm not thinking about having a device that doesn't work as guaranteed and believe the alternative of equivalent items as a swap for my two BN-20 devices is reasonable and confirmed. I had been educated today that Roland has "cleaned their fingers" of my grievances.
Overall I'd not suggest Roland DGA to ANYBODY of course if you need to do end up buying anticipate to be billed for ANYTHING, even when it's a style/producer defect.
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