To simply put it, Nutrisystem hates their employees. Even more so in the call centers.
First off the pay is garbage for someone with a Masters Degree and the shear amount of pressure and improbable expectations they require, lest they fire you.
The main issue is the CEO and the executive branch received a massive bonus yet the company is financially in dire straights. They even went $5.0 MM over budget to get Janet Jackson as the new spokesperson and her ads aren't making as much of a difference.
All the while, the employees get an email detailing how there will be no pay increases (even cost of living), cuts to vacations and no bonuses this year. Yet our expectations for our "ratings" go up 20% and we are submitted to weekly reviews. If our ratings are too low or our "aux time" is too high we get put on a "Personal Improvement Plan" (PIP) which is basically probation right before they fire you. When they raised the ratings, 92% of the employees went on PIPs. They actually lowered them for a bit ad just raised them again. Especially for the aux time.
However, that aux time is needed to do your job! You need to write tons of notes, especially in counseling. If you go to the bathroom? Aux time. Need to blow your nose? Aux time. You have a registered injury with ADA documentation where you need to get up at least once an hour to move around for a minute? Aux time.
What about "Events"? Late to work past 15 minutes? That's an event or partial event. (they do halves and quarters). Go into labor while in the office? Oh yeah, that's an event. Have to be rushed to an emergency room for having a stroke? That's two events!
Too many events and oh yeah, they fire you.
What about "supervisors" that not only don't have training or experience being an actual supervisor, but they don't even know how to use the phone and employee systems correctly. Not to mention having the IQ of drift wood with a Traumatic Brain Injury. Yet they are your supervisor when you have 90 IQ points and two degrees above them.
How about bomb threats at work. Oh yeah, we've had two so far. The one time, they didn't even evacuate the building! The second time, we sat outside in the freezing cold for almost 6 hours.
And you wonder why out of just the call center employees we have had 2 strokes, a heart attack and a suicide - in just this past year. You might think it's because of the financial situation. Nope, they were actually worse when they were making money hand over fist.
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