Homeworks plus, appeared on my credit card statement. I did not notice this for 6 months. (I am busy) I called the number on my statement. The call connected to a call center in Montreau Canada. The english speaking abilities of the call center personnel lacked to say the least.
I asked what this was all about, why are they billing me anything at all. They stated that was a member of some Homeworks Plus and that my 30 day trail had passed. I stated that I did not recall ordering from them. They countered with I must have ordered something on the telephone and that this was a subsequent offer I agreed to. I stated that I did not recall anything like that. The first person I talked to agreed to cancel the membership (which I did not have). But would not credit the other months back to my credit card.
I was given the person's name and ID number and then transferred. The next person stated that I has waited too long and the since the 30 day trail was up I could not get a refund. At this point I stated I did not receive anything and since this was the case the 30 day trail never started. They then indicated that their records show that a package was sent to my home. I stated that it never arrived I never received it. They reinterrated their position.
At this ponit I asked for a supervisor. I was told that the person I was speaking to was the final authority. I insisted that he give me his bosses name. He refused. I then asked for the name of the company and their phone number, again refused.
I then asked if I had called another country. They answered yes, Montreau, Canada. I began to laugh out loud. Very loud. I then stated oh, that's right you guys lost the Stanley Cup last night! I repeated this 4 times. Followed by this comment, Montreau, French? Le hot dog? Excuse me was the reply. Le Hot Dog, I repeated. Click, they hung up.
I know that my actions in the end were immature, but so be it, I am, sometimes.
Next? Using my computer skills, I lookup on the company's contact info by doing a whois search on the dealpass.com domain name. I hit pay dirt, telephone, fax, city state, zip, email addresses.
I called and was connected to customer relations. Myrna answered the call and was very polite and patient. However, she could not reverse the charges. She stated that I had waited to long and that I got an obligation to report the matter sooner. (after seeing it on my credit card statement) I mentioned that I did report it as soon as I saw it, which was today.
She felt that I had to act quicker even though I did not order and was unaware that the charges were being made. She then offered to get the tape recording of the call that I was on while ordering some product over the phone. I agreed to allow her time to retrieve it.
I mentioned that if she has such a tape that I would at least know what company I was talking to when this pitch was made. BUT I still did not received the 30 day trial kit and therefore no trail began. And this is where I left it. I will follow up and through and report back to this wonderful site.
0 comments