On October 7th after several calls insinuating they were associated with Medicare and looking out for my diabetes they somehow or other got enough information from my husband to take 446.44 from our bank account. We noticed it on the 12th of October and immediately began checking. On a copy of a pre-authorized cheque we found the telephone number of a customer service and refund policy: 866-595-7299. Since November 12 we have called this third party customer service company every week only to be told that our file will be updated and brought to Interben's attention and that we should receive our money. I got the address of the company in New York and wrote to them only to have the letter returned unopened with "refused" hand written on the envelope. I called again this morning as was told that the address was correct and to call back again in 1 week. What to do? E from Indiana
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