I have had two incidents that gave me a huge concern as to the security and validity of this website. I joined DealFun.com on Friday, 11/25. I paid via my credit card, $119.00 for 350 bids. From the time I began to place bids, I was constantly redirected to their main page whenever I tried to bid on something. The next problem I experienced, which I found is a very big problem, is that when I went to review "My Account" information, I was taken to another member's profile, and not mine. I was able to see the other members user name, email address, past purchases, and bids.
I emailed DealFun's customer support on both issues and in my 2nd email telling them about their security leak issue, I requested full reimbursement of my $119.00, along with the $. 52 I was charged for winning 10 "voucher bids" that I did not even bid on. I received a reply from them the next day, telling me they want me to win and that they've given me 100 bids as their resolution to my first email. I then received an email from them about my 2nd email, merely advising me that they closed that ticket as it was merged with my first complaint. I added comment to my first complain advising them that I do not want the 100 bids but want my money back and if not, then I will have no choice but to seek legal representation.
When I emailed them, I did cut and paste the other members information to my email to them so that they could see proof of their website glitch. I you need me to forward my emails to you, I will be happy to do so. I have also considered contacting that member to advise and warn them of this problem too.
I had a feeling that there might already be a class action suit pending, so it looks like I'm on the right track here. Please include me in any class action process that may be pending. I want my money back and resolution. Thank you.
Arlene Duff
(Personal Info Removed)
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