I ordered two pairs of tall ugg boots off the site... Hadnt recieved them within 2weeks and contacted their customer service link - which is a hotmail address! As the status was coming up as delivered and heard nothing back. Contacted them again a few days later to ask for a refund and still did not recieve a reply. I then recieved a letter from customs to inform me that my boots had been siezed at the border and were to be destroyed! I informed them the website address so they could close it down but it is still up and running! Now trying to get my money back from my credit card company!!
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