You may do whatever you need to do to have this disreputable company change their practices. They advertise "free sample" which I received with the wand pump removed from the product... I immediately wrote to request NOT TO SEND any more product... Followed by two more emails, not only did they immediately place a $74.96 charge on my credit card which appeared on October 9th, I received the product over a month later this past Saturday, November 12th and on my most recent credit card statement which I received yesterday, there was an additional amount of $76.93.
I've now written them three times to obtain an RA#, however, they say their policy is in order to return a product, they require a telephone call. I ask you, if they are able to accept an on-line order, why can't a "reputable" company accept an on-line return request and furnish their RA# via email response?
It is not a free sample to try the product although this is what they advertise and charge a shipping fee as well and they request the “free sample” returned or they will not issue an RA#. They won’t accept the package back without an RA# and they won’t reply to emails requesting an RA#...
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