I had assumed a motor vehicle lease agreement in 2006 for an Avalon (toyota) with Wells Fargo auto finance.
After all payments were made in full (without any delinquencies), I decided to "turn the automobile in" rather than purchase it. The automobile had only 57 thousand miles on the speedometer readings. The automobile was returned in perfect condition. I have a receipt acknowledging this transaction as satisfactory to all parties concerned. No damages or complaints of any damages were noted on said receipt.
Today, I have received a notice from Wells Fargo that I am being charged for excess wear and tear (such as faulty window operation, a cracked dashboard, and a bald tire) in the amount of $298.98, plus $418.70 "turn in fee."
I immediately called Wells Fargo, informing them that
this was outrageous since the condition of said automobile was immaculate when returned to them and further more, I never did receive a full breakdown as just what is meant by a "turn in fee".
I further asked the bank officer several times if said automobile was sold, to which he constantly refused to answer.
Therefore sir, I respectfully request your help in this matter.
Sincerely,
[removed]
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