This company called me after I updated my on-line listing. I was told about an on-line program with SEO that I could try for a month without being billed. I agreed to try it and stated I only agreed to be charged if I did not cancel.
I spoke to the rep Sareth Tricado for about 20 minutes learning about my options and making sure I would not be charged if I cancelled in time. I specifically asked for the date I had to cancel by and wrote it down. I was charged over $300 anyway even though I cancelled only 2 weeks into the program.
After about 50 exchanges with their office, they simply refuse to do anything about it. They are trying to make me prove I was told this instead of them proving that I did agree. The claim has been escalated and no one will budge. The rep who I signed up with is conveniently on maternity leave and they will not contact her.
They refuse to do the right thing. Disgusting company.
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