I stopped by the rite aid on 42nd st and ave D today on my way home from church and encountered a very rude manager by the name of Arnold. I stopped in to get some christmas lights, and as it is customary to ask that the lights be tried before purchasing to ensure that they work, i did. First of all I turned around and saw this employee standing right behind me and I said excuse me please... He pretended not to hear me so I repeated my self about three times before he finally acknowledged my presence. I was not even asked if I needed help but instead was ignored when I tried to ask for help. So i said to Arnold (manager) "is it possible for these lights to be plugged in so that I could ensure they light before I get them?" He grunted "NO, if they don't work just bring them back." Then went back to opening his box. So I continued and said that I don't live in the area and it would not be convenient for me to bring them back before the holidays ended. He looked up again and grunted. "I SAID NO & that's that." I could not believ my ears. I am a Pharmacist who worked previously at rite aid as a supervising pharmacist and left to go back to medical school. I am now a doctor with colleages who work in the area and send many patients with rx's to rite aid to be filled. I was shocked at the disdain with which this individual spoke to and looked at me that I could not let this incident go. I think if this is his normal behavior and customer service skills, then he should not be in management where he is expected to deal with customers on a regular basis. I hope this manager is adequately disciplined so that no one has to be treated in this manner again over such a simple matter.
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