I have used CVS store # 4285 Timberlake Rd, Lynchburg VA 434 239-0311 for many many years and have rarely used another pharmacy. I placed a call today to make sure my rx had been received by e-scribe and also it was hand faxed. The person I spoke with was very rude as usual, Mostly all of the pharmacist in this store are RUDE especially Cindy McIneer she is an awful pharmacist! Very rude and a smart *ss and arogant, I cant wait until someone treats her or someone in her family the way she treats people. Cassie Mason is also rude, unhelpful, impatient, and has a very rude and nasty tone with her voice. Also I had an incident where I had insurance through Coventry then switched insurance carriers to Peidmont Community Health plan. My new insurance information was given to the pharmacy staff to load into the computer and to let them know I no longer was covered under Coventry anymore. One of the workers there continued to bill the Coventry insurance and before I knew it, I was sent to collections by Coventry for $180.00 because who ever was putting the prescription in was using the incorrect information with billing and DUH the wrong insurance carrier. I called the store immediatly to find out what was going on and of course I spoke with rude ole' Cassie Mason she was rude acting as if it was not her/their fault which it clearly was a CVS mistake. She continued to tell me she would get back to me, and she would contact the cooperate office and they would get back with me, which never happened. Never did anything to find out why your store continued to bill Coventry. I called CVS and no-one could figure it out meanwhile I'm in collections for CVS's incorrect billing and not paying attention. I also called my new insurance which was PCHP - they explained they were never billed for the scripts that were in question. I placed another call to cvs spoke with rude ole Cassie again and she stated there was nothing she could do and everything on their end was correct. I faxed all my information to cvs and to PCHP because I noticed that the codes were different on some of the rx's, So I spoke with Coventry and they also confirmed that cvs was still billing them for prescriptions and they were paying for them but I was no longer covered by them. I had to pay $180 to get out of collections and waitied 3 months for PCHP to re-inburse me for someone else's carelessness. I never have a good experience when visiting cvs, I never shop at your store I shop at Walgreens I will probably have all of my prescriptions moved to Walgreens where I get treated wonderfully. I would like to say that Larry Kaus was very helpful when I called to ask him if I could take a medication along with another one that I wasnt sure of. Thanks Larry. Also Walk Chong was very helpful when I had another question with my prescription he was great but did have a deep accent and hard to understand but we managed and He gave me very helpful information regarding my prescriptions. Again your pharmacy staff and pharmacist are inconsiderate, rude, and incompetent in the billing area! If you continue to let these staff members speak to your customers the way they do your store will not have many more customers, word of mouth with complaints sure get out a hell of alot quicker than a good compliment, I would never recommend your store # 4285 to anyone. However there is one chinese or maybe Asian little guy that works the drive threw window he is so wonderful, helpful, and has a remarkable personality, and also its a very pleasant black lady kind of short that walks with a small limp, she is also amazing I love when either of them come to the window.
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