A representative from this company, Terry Fox called my office offering some sewer degreaser and said that my company told him to contact us and send the products to our offices. When Mr. Fox called we told him repeatedly we did not want the product. He spoke with my maint supervisor and leasing consultant and we explained to him that we did not want the products and we had no need for them. Shortly after this a product arrived at our office that we did not order. My leasing consultant called Terry Fox back about this product and he said he would look into it and get back to her.
We received an invoice today from Stacy J, and then we called to speak with Terry Fox and the gentlemen in the office informed me that Terry was at lunch. I asked to speak to Terry Fox's supervisor and he stated that the person I was speaking to was Mr. Fox supervisor. He informed us that Terry had documented in their system that my maint supervisor ordered it. When we asked for a recording of this he said they did not have any recordings. When I explained the situation to the gentlemen he kept stating that none of what I was saying was in his notes. I repeatedly told the gentlemen that we instructed Mr. Fox to not send us anything. My leasing consultant, Maint supervisor, and I were all sitting at the desk telling Mr. Fox this. The gentlemen on the phone said this was not in his notes, I asked again if we could have Mr. Fox talk to us about this. He told me Mr. Fox does not work in this office. I said thats strange, you just told me a second ago he was off to lunch. If he is not in that office, how did you know within a split second he was off to lunch? He said because its 12 and we all are at lunch. This seemed fishy to me, at this point the representatives tone changed and he began to get aggressive. I don't see how any business that is looking to get into an industry as big as apartment investment property would want this to be how they introduce themselves. Now I am sitting here with a product and an invoice that they wont take back, unless I pay for shipping. So at the end of the day, they will threaten and probably send me to collections on a scam, and if they were a true business that wanted to get more business from companies, they would not have approached this in this manner.
I strongly suggest an investigation be done as I have known other properties to be victims in this particular product scam, with the same outcome. We have tried to call back several times to get the supervisor name, and no one picks up the phone. We also try to do a directory search on their voicemail for Terry Fox and no name comes up.
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