I am a diabetic with foot problems requiring special insoles and diabetic shoes. I purchased the shoes in February this year from
Arne Mattson.in August my foot condition worsened, requiring that I execute a prescription from my foot & ankle specialist for a new form fitted insole. On August 23rd, Terry Troxel at Arne Mattson took my required imprint whereupon I issued a check to him in the amount of $175.00. Since that day, I have tried numerous times to contact the store, but have been unable to receive anything more than a recorded message stating their store hours of business. Finally after these attempts, I drove to Omaha
from Shenandoah, IA to meet with my foot specialist and to stop by Arne Mattson's store to see if I could pick up my prescribed insert. The store was locked, and looking into the windows, I could see nothing on the walls, nothing at the counter, in fact the establishment was bare. No phone message ever indicated a change of address or closing for a specific reason. Also there were no signs posted on the front door or windows stating that they might be moving. I would appreciate it if you could look into the situation and see if the business has ceased to operate and what is the disposition of my $175.00 check for a prescribed insole. This complaint is not pertaining to false advertising, rather than the ability to either get my prescribed insole or get my money returned. All efforts to contact the store or its owner have been futile. You may contact me at: Kay Russell Norton, (Personal Information Removed)
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