Hello my name is sandra ahmad. I recently decided so sell some old gold items that i no longer wear. I had my gold valued at two seperate independent valuers and was given a price of approximatly £750.00 by both company's. I then looked online and the top website was offering to cut out the middle man and pay more for my gold items so i requested a valuation. They sent out an envelope to which i posted my gold and stated i would be paid within 24 hours. Approximatly 11 days later i received a phone call with a quote from britishgold. They offered me appoximatly £450.00 which i was shocked at. They then revised there offer and offered me £500.00. I refused the offer and requested that they returned my gold. I was then told i will have to pay £50.00 to get my gold items back. The procedure to get my items back was via an email to my self with a sort code and bank account number to which i had to deposit £50.00 within 10 days are my items would be refined. It is at this point it is invalid that all consumers must read the terms and conditions of any transaction. Unfortunatley i didnt. On reading T&C i am also obliged to put a letter in writing confirming that i have refused there offer which they must recieve within three days. I then discovered that there was no address to be found on any documentation i had or nothing online. So i have no way of writing a letter as i have no address. I have emailed them today but have not yet had a reply. I have 2 contact numbers, one which just rings and then cuts off and another that says it is closed due to essential maintenace. I fear i may have been scamed and will not see any of my gold again. I have been in touch with trading standards. This company needs to be stopped from trading as it is robbing people..
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