On April 6th I placed a order for the LeanSpa-weight loss & LeanSpa Cleanse. The promotion at that time was for a 30day sample for a charge of 1.00 each for mailing. If I liked it they would charge me $79.00 to continue receiving monthly. They charge me $158.00 without my consent. When I saw this I immediately contacted them to Cancel the membership, which was a day 13 of their required 21 days. I sent back both bottles by USPS. Track & Confirm; confirmation received 5-2-11; 10:01am. Two weeks later I received another bottle of LeanSpa AFTER I had already Cancelled my membership. I sent this bottle back Return To Sender.
I have made numerous calls only to remain on terminal hold or being hung up on altogether. As of August 19 I have yet to receive any money.
I was able to finally speak with CS today 8/19. They told me that they are only going to give me $79.00 because the are showing they never received the third bottle. He state the return policy on the site said not to send RTS. When I looked at the Website on 4/17, there was nothing stating not to return by RTS. Although today I see the Websit now has a whole list of return Policies. I told CS the bottle never should have been sent since I canceled my policy. They also Never had permission to charge my charge card any more than $2.00. I is quite obvious they are scamming me by illegally charging my card, $158.00, prior, and why have I seen any money at all. They haven't even attempted to pay me the $79.00 they agree to owing me. It obvious they maintain a policy of don't call me we'll call you, NEVER.
I feel I follwed there return polices a shown in May, and in all good faith followed through on my part. Leanspa says different.
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