FEDEX COD delivered my merchandise (declared value $1,700) in exchange for a bogus CASHIERS CHECK. A Cashier's check is guaranteed funds backed by the bank, but obviously, if the check is fake, then no bank can back it.
FEDEX OPERATIONS MANAGER, SHERYL MILLS, FEDEX CLAIMS MANAGER, DOROTHY BENNINGTON, the assistant to the VICE PRESIDENT OF THE CALL CENTER, CARY PAPPAS, and BOBBY BURGE, the FEDEX CUSTOMER ADVOCATE, all told me as to why they do NOT request any identification from the person giving them the check, or why FEDEX does NOT check for the WATERMARKS, OR VOID PANTOGRAPHS that are clearly printed on CASHIER'S BANK checks, the answer given to me, to paraphrase, the gist, was "because we are too much in a hurry to check for those things."
I did not pay FEDEX COD extra for their 'SECURE' service to have them carelessly give away my merchandise to someone who gives them something that looks like a check without any identification whatsover.
What protection does the FEDEX COD customer have against FEDEX COD giving away their customer's merchandise in exchange for bogus pieces of paper?
FEDEX refuses to reimburse me for the declared value. FEDEX could have easily seen the "so called check" was fake if they took 2 seconds to check for the watermarks/pantographs, or at least get some form of ID!
I really don't think that many people know about this lack of FEDEX COD security. There seems to be none! How many thousands of people have been robbed by criminals who know that FEDEX COD service does not ask for any ID? At the very least, FEDEX should state this on their website, so the customer is not mislead to how safe there service actually is.
But I can only imagine with the 7 days of runaround given to me by Fedex Reps for the past week of being passed around from rep to rep who did not put me through their security department or managers until i demanded on the 3rd day to be transferred through. And then another 6 days of waiting for Fedex Claims to get back to me, to have to call back again and again and demand to be transferred to Claims, and also have to demand to speak to managers because no one wanted to transfer me. With this lack of cooperation from Fedex, I can easily imagine how many Fedex Customers who have been ripped off by counterfeiters using FEDEX COD, have not followed through on holding Fedex liable for their lack fo collecting "specified instrument" or "cod amount" as stated on their COD Airbill fine print.
Anyone with any information or suggestions on how I can resolve this with Fedex
I already filed a police report with nypd.
And now i am considering suing fedex if they do not hold themselves liable for giving away my merchandise due to the fact they "were in too much of a hurry to check for id or watermarks".
If FEDEX was not able to collect "specified instrument" or "cod amount" then FEDEX was supposed to return the merchandise to me, but they can not, because they already gave it away.
HELP! Other FEDEXCOD fraud victims, STAND UP FOR YOUR RIGHTS!
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