I arrived on July 28th from Sao Paulo Brazil to Orlando, FL and brought a dog that spent HOURS inside a plane. When we arrived, we went through Customs, all went well and fast but after Customs we were asked to put all our luggage in the conveyor belt, and some airport personel took the dog. We went to terminal A to wait for the luggage and the dog at baggage claim 12, and they never arrived. We spent over ONE HOUR waiting and I decided to ask what was going on to hear the most stupid excuse possible, that this service is COMPLIMENTARY and is done at the airport's personel convenience?
We pay hundreds of dollars in airport fees when we buy the tickets. So you think it's fair with an animal that is thirsty, tired, spent HOURS inside a crate, because of lazy personel, employees that don't want to do their jobs? I decided to go very public with this and post it every where, because this kind of service needs to end. All these people get paid to do their jobs. No one works for free neither should present this kind of behavior with passengers and their belongings anywhere! And worst, treat an animal with this kind of disrespect and lack of consideration. Every single trip I made in almost 20 years living in Orlando, I always experience such huge waitings for luggage to arrive from the terminal to the baggage claim area, Orlando is worst than anywhere in the world. I am a frequent traveller by the way.
Orlando International Airport is behaving against animals and against passengers with such a lack of respect for years. This needs to end. Service needs to improve.
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